FAQS

Winter Wonderland Fest is your one-stop destination for everything holiday! Enjoy family-friendly celebrations, an outdoor playland with falling snow, decorated igloos, live entertainment, and seasonal delights. It’s the perfect way to embrace the holiday spirit while giving back, as a portion of all proceeds are donated to local nonprofits and schools.

Winter Wonderland Fest will take place from Friday, December 20 to Sunday, December 22 at Trilith Guesthouse, located in the heart of Fayetteville, GA

Tickets can be purchased online through our website. Simply click the “Fest Tickets” button on the homepage to select your preferred event package. Keep an eye out for special promotions like BOGO deals!

General admission tickets include access to all festival attractions, such as Frosty’s Frozen Playland, holiday crafts, live entertainment, and family-friendly activities. Some special experiences, like breakfast with Santa or food and beverage options, may require an additional fee.

Yes, free parking is available throughout the Town of Trilith. For added convenience, valet parking is offered at Trilith Guesthouse, our event location.

Outside food and beverages are not permitted, but we have a wide variety of holiday-themed treats and hot beverages available for purchase at the event.

For the safety and comfort of all guests, pets are not allowed at Winter Wonderland Fest, with the exception of service animals.

We encourage attendees to dress warmly for outdoor activities and wear festive, family-friendly holiday attire. For indoor events, such as Breakfast with Mrs. Claus, "Cozy Holiday Chic" is recommended.

If you're interested in becoming a vendor or sponsor, visit our Sponsor page for more details on opportunities and how to apply. We welcome local businesses and sponsors to help us spread holiday cheer!

Yes, we’re always looking for volunteers to help with the event. Volunteers can earn perks like free tickets after completing a set number of service hours. To sign up, visit our Volunteer page for more details.

Unfortunately, all ticket sales are final. However, you can transfer your ticket to someone else if you’re unable to attend.

Yes! Winter Wonderland Fest is a rain-or-shine event. Many of our attractions are weather-proof, and we’ll keep guests informed of any changes through our social media channels.

You can make a donation directly on our website through the Donate button. All proceeds go toward supporting our partnered local nonprofits and schools, making a difference in the community this holiday season.